AI Market in Call Center Applications Market Size

Statistics for the 2023 & 2024 AI Market in Call Center Applications market size, created by Mordor Intelligence™ Industry Reports. AI Market in Call Center Applications size report includes a market forecast to 2029 and historical overview. Get a sample of this industry size analysis as a free report PDF download.

Market Size of AI Industry in Call Center Applications

AI in Call Center Applications Market Summary
Study Period 2019 - 2029
Base Year For Estimation 2023
CAGR 25.80 %
Fastest Growing Market Asia-Pacific
Largest Market North America
Market Concentration High

Major Players

AI in Call Center Applications Market Major Players

*Disclaimer: Major Players sorted in no particular order

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AI in Call Center Applications Market Analysis

The AI market in call center applications is anticipated to witness a CAGR of 25.8% over the forecast period. AI technology has gained widespread recognition and adoption over the past few years. The market studied is undergoing a significant transformation. Recent technological advancements in this field have revealed new enterprises. Numerous players are emerging in this market with the hopes of navigating it toward mainstream adoption.

  • Over the next few years, messaging apps will have more users than social media. Tech-savvy millennials are more likely to use chatbots and messaging platforms than traditional phone calls to connect with companies and make their needs known. Thus, it has become essential for service providers to adapt accordingly.
  • Future call centers are expected to be more efficient, high-performing, and predictive. AI can impact call center operations by predicting queries based on past activities of the customer, enabling effective communication to perform instant query handling irrespective of time and location, and automating processes like following up with customers.
  • The market for AI in call center applications is still in its nascent stages. Developing more AI solutions that can help optimize, automate, and predict can serve as a critical driver for market adoption and penetration. Increasing usage of AI by organizations in pursuit of enhanced customer support service offerings, the increasing role of social media for customer engagement, and the exponential growth of data through the Internet of Things (IoT) and social media are some other significant factors influencing the growth of the AI market in call center applications. In contrast, a lack of skilled labor and unsupervised learning are expected to hinder market growth.
  • A research study by Oracle indicated that more than 80% of organizations already use chatbots for their customer experience or plan to do so. Respondents said that AI would help them provide service 24 hours a day, answer questions right away, and find answers to simple questions.

AI Market in Call Center Applications - Growth, Trends, COVID-19 Impact, and Forecasts (2024 - 2029)