Market Share of Service Fulfillment Industry
The Service Fulfillment Market is fragmented with the presence of several players like Comarch SA, Accenture PLC, Cisco Systems, Inc., Infosys Limited, and TATA Communications Ltd. Players in the market are adopting strategies such as partnerships and acquisitions to enhance their product offerings and gain sustainable competitive advantage.
In December 2023 - Infosys announced that it has helped enhance Spotlight Retail Group's consumer growth via an omnichannel digital fulfillment and advanced analytics platform built with Infosys and by leveraging Infosys' AI-first offering, Infosys Topaz, Spotlight Retail Group enabled a hyper-personalized online shopping experience for its consumers. The improved customer experience has led to a growth of 113% in customer base over 12 12-month period and 93% in transactions.
Service Fulfillment Market Leaders
Comarch SA
Accenture PLC
Cisco Systems, Inc.
Infosys Limited
TATA Communications Ltd.
*Disclaimer: Major Players sorted in no particular order
