Professional Headset Market Size

Professional Headset Market Analysis

The Global Professional Headset Market is anticipated to register a CAGR of over 11.84% over the forecast period (2021-2026). The growth of business process outsourcing and call centers due to the evolving business environment and government involvement has increased the demand for the professional headphone market.

• The growing importance of audio and video conferencing within the teams in the corporations is delivering growth opportunities for microphone vendors. The same has been confirmed with the lockdown extended in the wake of CoVID-19 making these the critical components for carrying business as usual.. Buyers demand better sound quality as the number of meeting rooms per location is on the rise, and the use of the meeting rooms for remote conferencing is increasing.
• The market is becoming more competitive, with various enterprise communications endpoints vendors either reflecting the professional headsets launches as part of their portfolio or enhancing the existing portfolio with new headset models to the market.
• Cisco, in 2018, launched its own line of professional headsets, indicating that it is looking forward to capitalizing on the considerable growth opportunities in this space. Further, a Danish company RTX created a new line of DECT headsets and offers original equipment manufacturers (OEM) the partnering opportunities for design, development, and production processes of its wireless units. As software communications and collaboration services are gaining traction and usage among office workers, increasing number of enterprise communications providers are evaluating OEM relationships to resell professional headset products under their own names and branding.
• While USB-based corded PC headsets are expected to witness the most significant growth within the large office worker segment, wireless headsets that connect to the PC or notebook through a USB device or hub are expected to prevail within the executive and senior management segment. Vendors have improved wireless headset technology. Hence, the wireless headset segment is expected to drive the professional headset sector. Vendors are now offering wireless headsets with sound quality that is comparable to that of wired headsets.
• The advent of artificial intelligence, such as automation and automation in the business process, is reducing the number of individuals working on business process outsourcing. Several banks are shifting their focus towards AI since people often interact with their banks to get necessary information such as checking balances or to perform basic tasks like paying bills. Also, in the banking and financial industry, the attempt to mitigate the need for live call centers and slit excess costs is significantly visible, owing to the introduction of the chatbot.
• For instance, Sberbank's AI, a passive third party to call center transactions, listens to conversations and applys natural language processing (NLP) techniques to these conversations to train them. The program is expected to learn enough within the next few years to expand its role and suggest responses to the call center operator, and allow for fully human interactions to get supported by the accuracy and speed of AI. Such deployment of AI in the call center application would significantly hamper the growth of the market studied.