unified-communication-as-a-service-in-banking-voip-internet-telephony-unified-communications-collaboration-conferencing-industry
Published

August 2016

Unified Communication-as-a-Service in Banking: VOIP, Internet Telephony, Unified Communications, Collaboration, Conferencing - Growth, Trends and Forecasts (2014 2019)

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With customers becoming the driving force behind the banking industry, banks are looking towards enhancing their customer experiences and reducing service costs. Banks are now investing in UCaaS to get a bird's-eye view of customer communications across all channels. Though functionality may vary on the degree of implementation, it broadly incorporates Interactive Voice Response (IVR), voice chat, e-mails and client management capabilities. This market is expected to grow at a CAGR of 16.29% for the period 2014-2019.

 Reasons to buy this report  

1) Report gives complete market insights, the driving forces of the market, the challenges market faces, technologies and their applications

2) A complete market breakdown has been done by different geographies along with the country level segmentation to give a detailed picture of the market.

3) The report also gives information on major vendors and their products, their existing share in the market, strategies they adopt along with the financials, recent developments and profile of these vendors.

Who should be interested in this report?  

1) Vendors who are into manufacturing of these products as they can get an overview of what competitors are doing and also which markets they can look forward to expand their operations

2) Investors who are willing to invest in this market

3) Consultants who can have readymade analysis to guide their clients

4) Anyone who wants to know about this industry

Leaders

 1 Microsoft

2 Tieto

3 Avaya

4 IBM

5 Microsoft

6 Cisco

7 Alcatel-Lucent

8 Verizon

9 Voss

10 CSC

11 NEC

 Challengers

1 8×8, Inc.

2 Mitel

3 CallTower

4 Dimension Data

5 KPN Getronics 

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