Taiwan E-commerce Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027)

The Taiwan E-commerce Market is Segmented by B2C E-commerce (Beauty and Personal Care, Consumer Electronics, Fashion and Apparel, Food and Beverage, Furniture and Home), and B2B E-commerce.

Market Snapshot

Taiwan E-commerce Market Overview
Study Period: 2020-2027
Base Year: 2021
CAGR: 9.6 %

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Market Overview

The Taiwan E-commerce market is expected to register a CAGR of 9.6% during the period 2022-2027. The primary factor driving the growth of the market in the region is the high smartphone penetration and well-developed distribution services, among others.

  • As Taiwan's E-commerce market continues to grow, an increasing number of younger shoppers choose to shop at online retailers. The focus on timely deliveries of household items, including the likes of groceries, has significantly driven their sales on the e-commerce channels. Furthermore, these online platforms have redefined and set new standards of consumer expectations creating new growth prospects for the vendors of the market.
  • With advancements in supply chain systems and a change in consumer behavior, online shoppers are gaining more confidence in purchasing food and beverage products online, though challenges persist for perishable products. Furthermore, More brick-and-mortar retail vendors are investing heavily to integrate their online and offline resources to provide consumers with a more user-friendly shopping environment in the region.
  • Online shoppers in the region have several payment options for their e-commerce purchases, such as mobile payment, credit card, cash, and Electronic stored value cards. Furthermore, mobile payment is the most preferred option for E-commerce purchases, followed by card payments. Mobile payment is gaining popularity as the smartphone penetration rate in the region is very high.
  • The most significant factor impacting the growth of the E-commerce market is the perceived lack of security and privacy issues associated with online shopping. Taiwanese firms are particularly wary of this issue, probably more for cultural reasons and the underdeveloped legal framework protecting electronic shopping. These factors can hamper the growth of the E-commerce market in the region.
  • During the COVID-19 pandemic, more physical consumption was forced to be transferred online, and more Physical retailers and brand owners are actively deploying online shopping channels, attracting more consumers to continue to shift, causing long-term changes in consumers' online shopping behavior and widely affecting their shopping frequency, items and amount in the region.

Scope of the Report

E-commerce is the buying and selling goods and services over the internet through online shopping. However, e-commerce is often used to describe all the seller's efforts in selling products directly to consumers. It begins when potential customers learn about a product, buy it, use it, and ideally maintain lasting customer loyalty.

The study also tracks the key market parameters, underlying growth influencers, and major vendors operating in the industry, which supports the market estimations and growth rates over the forecast period in Taiwan. The study further analyzes the overall impact of COVID-19 on the ecosystem. The scope of the report encompasses market sizing and forecast for segmentation by B2B and B2C, in which the B2C channel is further segmented by application.

By B2C E-commerce
Market Size (GMV) for the Period of 2017-2027
Market Segmentation - by Application
Beauty and Personal Care
Consumer Electronics
Fashion and Apparel
Food and Beverages
Furniture and Home
Others (Toys, DIY, Media, etc.)
By B2B E-commerce
Market Size for the Period of 2017-2027

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Key Market Trends

Growing Number of E-shoppers is Expected to Boost the E-commerce Market

  • The online shoppers in the region are rapidly increasing in the area owing to strong smartphone and internet penetration. Furthermore, well-developed telecom infrastructure and a well-developed logistics network further attract the region's online shoppers to buy and sell through online channels.
  • Moreover, due to the increase in the number of online shoppers, the share of e-commerce in total revenue is increasing over the past few years. For instance, as per the Ministry of Economic Affairs Taiwan (MOEA Taiwan), the share of e-commerce revenue in total retail revenue in Taiwan has grown by leaps and bounds in 2021 from 2017.
  • Social media has become extremely important for marketing products sold online in Taiwan. Facebook is the preferred method of digital marketing, with most online vendors choosing to use it as an effective marketing tool. This is due to the low cost of promoting through Facebook and the ability to reach a broad audience through the social media platform. E-merchants also highly depend upon word-of-mouth recommendations, which spread quickly on Facebook, to generate traffic.
  • Furthermore, Double 11 (11 November) and Double 12 (12 December) are the famous online sales event in Taiwan. Major E-commerce companies in the region offer hefty discounts and offer on purchasing through online mediums during these events, resulting in the increasing number of online shoppers in the region. Furthermore, these sales events generate significant revenue for E-commerce companies.
  • All of the aforementioned factors are further expected to boost the e-commerce market in Taiwan over the forecast period.
Taiwan E-commerce Market Share

M-commerce Culture Supported by Innovative Digital Payment Solutions to Boost the E-commerce Market

  • With the rising popularity of smartphones and tablets, the number of people who use wireless internet, including mobile internet, is increasing rapidly in the region. Owing to this, the number of mobile commerce services and applications used by customers in Taiwan is rising rapidly.
  • Moreover, the increasing number of mobile connections in the region is very high compared to many of the Asia Pacific countries, which is another region for solid demand for M-commerce in Taiwan. For instance, as per GSMA, the number of mobile connections in Taiwan stood at 28.65 million in Q4 2021 compared to 28.2 million mobile connections in Q4 2019. The mobile connection penetration rate is close to 120% in Taiwan.
  • Furthermore, mobile shopping apps are increasing rapidly for many major E-commerce companies in the region, further providing a boost to mobile commerce in the region. For instance, as per Internation Trade Administration, among the monthly visitors of mobile shopping applications, Taiwan’s online shopping consumers mainly use Shopee (52.36 million pageviews/month), followed by PChome (32.44 million pageviews/month), Momo shop (31.17 million pageviews/month), and Ruten (30.17 million pageviews/month).
  • Furthermore, the ease of convenience provided by digital payment solutions is gaining popularity in the region and further boosting the growth of the E-commerce market in Taiwan. Additionally, mobile payment is emerging as the preferred option for online shopping. Owing to this, many major players have already launched their mobile payment solutions, such as LINE Pay, Apple Pay, Google Pay, Jko Pay, PX Pay, and Taiwanese Government-backed Taiwan Pay.
Taiwan E-commerce Market Analysis

Competitive Landscape

Competition is intensifying in Taiwan's e-commerce market as demand for online retail grows. The Taiwan Ee-commerce market is moderately consolidated because of the few prominent market players who hold a significant amount of market share. Major players in the Taiwanese e-commerce market include Shopee Pte. Ltd, PChome Online, Momo Com Inc., and Ruten.

  • July 2021 - South Korean E-commerce giant, Coupang launched its service in Taiwan. The South Korean E-commerce company began offering its services in Taipei City's Zhongshan neighborhood, allowing consumers to order products through its app for on-demand delivery between 8 a.m. to 11 p.m., charging a delivery fee of 19 NTD. As the company expands into broad product categories, it will also compete with Taiwan's e-commerce platforms like Momo and PChome, offering 24-hour deliveries.
  • February 2022 - Hour Loop, Inc., a leading E-commerce retailer, announced it had expanded its operations with the opening of three new offices in Taipei, Taichung, and Tainan. These new offices are part of Hour Loop's expansion plans to broaden its operational capabilities across geographies.

Recent Developments

  • December 2021 - Shopee, one of the leading e-commerce platforms in Southeast Asia and Taiwan, and Colgate-Palmolive signed their first Memorandum of Understanding (MoU) to jointly drive e-commerce penetration of oral care, home care, and personal care products and category on Shopee, across seven markets in the region. This effort reflects Colgate's commitment to the market and deepening collaboration with Shopee to help grow its digital commerce business across Southeast Asia and Taiwan more than 20 times by 2025.
  • April 2022 - Coupang announced its plans to sell products in Taiwan through Rocket Delivery services. It will sell Korean products to Taiwanese customers in the form of cross-border purchases beginning from April 25. It plans to open the service in Taiwan and expand its sales area down the road.

Table of Contents

  1. 1. INTRODUCTION

    1. 1.1 Study Assumptions and Market Defination

    2. 1.2 Scope of the Study

  2. 2. RESEARCH METHODOLOGY

  3. 3. EXECUTIVE SUMMARY

  4. 4. MARKET INSIGHTS

    1. 4.1 Market Overview

    2. 4.2 Industry Attractiveness - Porter's Five Forces Analysis

      1. 4.2.1 Bargaining Power of Suppliers

      2. 4.2.2 Bargaining Power of Buyers/Consumers

      3. 4.2.3 Threat of New Entrants

      4. 4.2.4 Threat of Substitute Products

      5. 4.2.5 Intensity of Competitive Rivalry

    3. 4.3 Key Market Trends and Share of E-commerce of Total Retail Sector

    4. 4.4 Impact of COVID-19 on the E-commerce Sales

  5. 5. MARKET DYNAMICS

    1. 5.1 Market Drivers

      1. 5.1.1 Growing Number of E-shoppers is Expected to Boost the E-commerce Market

      2. 5.1.2 M-commerce Culture Supported by Innovative Digital Payment Solutions to Boost the E-commerce Market

    2. 5.2 Market Challenges

      1. 5.2.1 Challenges Related to Lack of Security and Privacy Associated with Online Shopping.

    3. 5.3 Analysis of Key Demographic Trends and Patterns Related to E-commerce Industry in Taiwan (Coverage to Include Population, Internet Penetration, E-commerce Penetration, Age & Income etc.)

    4. 5.4 Analysis of the Key Modes of Transaction in the E-commerce Industry in Taiwan (Coverage to Include Prevalent Modes of Payment Such as Cash, Card, Bank Transfer, Wallets, etc.)

    5. 5.5 Analysis of Cross-Border E-commerce Industry in Taiwan (Current Market Value of Cross-border & Key Trends)

    6. 5.6 Current Positioning of Taiwan in the E-commerce Industry in Asia-Pacific

  6. 6. MARKET SEGMENTATION

    1. 6.1 By B2C E-commerce

      1. 6.1.1 Market Size (GMV) for the Period of 2017-2027

      2. 6.1.2 Market Segmentation - by Application

        1. 6.1.2.1 Beauty and Personal Care

        2. 6.1.2.2 Consumer Electronics

        3. 6.1.2.3 Fashion and Apparel

        4. 6.1.2.4 Food and Beverages

        5. 6.1.2.5 Furniture and Home

        6. 6.1.2.6 Others (Toys, DIY, Media, etc.)

    2. 6.2 By B2B E-commerce

      1. 6.2.1 Market Size for the Period of 2017-2027

  7. 7. COMPETITIVE LANDSCAPE

    1. 7.1 Company Profiles

      1. 7.1.1 Shopee Pte. Ltd

      2. 7.1.2 PChome Online

      3. 7.1.3 Ruten

      4. 7.1.4 Momo Com Inc.

      5. 7.1.5 BigGo

      6. 7.1.6 Books.com.tw

      7. 7.1.7 Yahoo! Taiwan Shopping

      8. 7.1.8 PCstore.com.tw

      9. 7.1.9 GoHappy

      10. 7.1.10 GoMaji

    2. *List Not Exhaustive
  8. 8. Investment Analysis

  9. 9. Future Outlook of the Market

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Frequently Asked Questions

The Taiwan E-commerce Market market is studied from 2020 - 2027.

The Taiwan E-commerce Market is growing at a CAGR of 9.6% over the next 5 years.

Shopee Pte. Ltd., PChome Online, Ruten, Momo Com Inc, BigGo are the major companies operating in Taiwan E-commerce Market.

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