Global Managed Mobility Services Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027)

The Global Managed Mobility Services Market is segmented by Function (Mobile Device Management, Mobile Application Management, and Mobile Security), Deployment (Cloud and On-premise), End-user Industry (IT and Telecom, BFSI, Healthcare, Manufacturing, Retail, and Education), and Geography.

Market Snapshot

Mobility Managed Services Market Size
Study Period: 2020-2027
Base Year: 2021
Fastest Growing Market: Asia Pacific
Largest Market: North America
CAGR: 24.27 %
Mobility Managed Services Market Major Players

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Market Overview

The global managed mobility service market (hereafter referred to as the market studied) valued USD 3,462.1 million in 2021. It is expected to reach USD 12,427.1 million by 2027, registering a CAGR of 24.27% (hereafter, referred to as the forecast period). The primary driver for the managed mobility services market is the growing adoption of BYOD (Bring - Your -Own -Device) practices across various industries. Organizations are adopting BYOD policies to enhance productivity without compromising security and privacy in the workplace. The growing shift of mature organizations towards digital connectivity is driving at least 50% of the employees to use more than one device for work that demands centralized management. Thus, the rise of new types of carrier devices continues to flood workplaces and expand the mobility ecosystem, which drives the need for experienced MMS providers to handle the complexity of communication across organizations.

  • The COVID-19 pandemic has escalated the need for work from home, and various governments worldwide are taking regulatory measures and announcing the extensions of work from home. Such instance is expected to continue along with hybrid working models and drive opportunities for mobility service providers in the market. Moreover, enterprise training has changed rapidly from a classroom-based environment to a web-based current scenario, where employees demand self-paced learning, allowing them to learn and train whenever and wherever they want. ​
  • The use of mobile devices among doctors, nurses, patients, and other supporting staff has increased worldwide. Moreover, organizations in the healthcare end-user industry must adhere to HIPAA regulations for data sharing and storage. These factors are likely to drive the adoption of managed mobility services in the healthcare industry.
  • The growing dependency on IT services for enterprise operations has forced organizations to look for alternatives to outsource their non-core activities. With the ever-increasing dependence on mobile services for day-to-day operations, corporates are introducing more apps and programs for employees. According to bankmycell, in 2022, the current number of mobile devices (including smartphones and featured phones) accounts for 7.62 million, making 91.62% of the world's population cell phone owners.
  • According to GSMA and United Nations Development Program's Digital analyst, there are over 10.47 billion mobile connections worldwide, which surpasses the current world population of 7.932 billion. Thus, according to the data arrived by both organizations, there are 2.55 billion more mobile connections than people. Such adoption of mobile devices is driving the need for managed mobility service market.
  • Also, end-user sectors are dependent on standalone services that offer to manage the network or security internally within the company. The integration of managed mobility services is preferred over traditional bundled solutions due to their benefits of providing an end-to-end solution. The medium- and large-sized corporations are highly focused on their core competencies. They are most likely to outsource the IT solutions, likely boosting the market over the forecast period. The significant rise in the adoption of the Internet of Things devices is expected to support the development of the market.
  • Moreover, the increasing number of IoT devices across various industries requires high security, increasing the services' usage. The spending on IoT endpoint electronics (mobile phones, laptops, etc.) is expected to rise across all regions due to the digital transformations post-COVID-19 pandemic. Thus, such developments in technology and the adoption of mobile devices are driving the market.

Scope of the Report

The Global Managed Mobility Services Market is segmented by Function (Mobile Device Management, Mobile Application Management, and Mobile Security), Deployment (Cloud and On-premise), End-user Industry (IT and Telecom, BFSI, Healthcare, Manufacturing, Retail, and Education), and Geography.

Managed mobility services (MMS) is defined as the procurement, deployment, and management of mobile devices, apps, and software and services, connecting out-of-office workers to the enterprise environment.

By Function
Mobile Device Management
Mobile Application Management
Mobile Security
Other Functions
By Deployment
By End-user Industry
IT and Telecom
Other End-user Industries
By Geography
North America
United States
United Kingdom
Rest of Europe
Rest of Asia-Pacific
Latin America
Rest of Latin America
Middle-East and Africa
United Arab Emirates
Saudi Arabia
South Africa
Rest of Middle-East and Africa

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Key Market Trends

BFSI Sector Expected to Witness a High Growth Rate

  • The BFSI industry is undergoing a rapid digital transformation, creating challenges related to cyber insecurity, cost reduction, regulatory mandates, and customer intelligence requiring robust network functions that handle such capabilities. Application portfolio management (APM) has become an essential strategy for deciding which applications to modernize. It is all about continuous application improvement to meet evolving business needs. Core banking applications form a backbone of the IT landscape in banks and must be highly functional and agile to respond to change. Most financial firms look to sourcing as a cost reduction and innovation platform in today's chaotic market.
  • Major players, such as Capgemini, work with the top five global banks to provide complete support, maintenance, and enhancements for their VisionPlus implementations. They support the imaging system, provide full infrastructure support to an 800-seat call center running 24×7, manage Unicenter ticketing support for over 4,000 servers, and manage customized global banking applications for mobile.
  • Financial applications include applications performing financial transactions, such as online banking portals, online insurance applications, and such, for which security is a prime concern. Cybersecurity is taken very seriously by financial services organizations. According to research from Ocorian, in the United Kingdom, banks are spending GBP 6.7 billion each year to prevent cybercrime. Although banks have invested in application security measures, some security challenges remain unaddressed.
  • Moreover, IT, development, and security teams could benefit from a Software-as-a-Service-based (SaaS) approach to application security, allowing for greater flexibility to scale and automate scanning while still delivering fast results and enabling quick fixing. According to FIS, in recent years, four countries have seen a twofold or more significant increase in the monetary value of real-time payments transactions: Philippines (482%), Bahrain (311%), Australia (231%), and Ghana (222%).​ With the growing RTP, the security of the transactions has become a primary concern for the banks. This has increased the demand for managed mobility security services.
  • The Reserve Bank of India recorded around 44 billion digital payments in FY 2021, an increase compared to the previous three years. Interbank use cases are still rare; however, banks use the technology to simplify their existing systems and remove process bottlenecks. Several mobile application service providers report having consultants and developers prepared to deliver blockchain applications, and providers report cases and experiments.
  • Moreover, the emergence of eWallets, unified payment interfaces, and payment gateways expanded the business applications coverage of the BFSI vertical. In India, the UPI platform recorded 1,308.40 million transactions at the end of December 2019. This number reached 2,234.16 million at the end of December 2020 (source: National Payments Corporation of India (NPCI)). Such factors are initiating the demand for managed mobility application services.
Mobility Managed Services Market Share

North America Anticipated to Hold a Major Market Share

  • According to the Annual Internet Report by Cisco, the average number of devices and connections per capita across the world is likely to grow to 3.6 by 2023. Among the countries with the highest average of per capita devices and connections by 2023, the United States will remain at the top with an average of 13.6 devices and connections per capita, followed by South Korea and Japan. Moreover, the 5G penetration in the country also encourages the demand for IoT devices in the future. The focus on deploying 5G by national mobile operators, like AT&T, Sprint, T mobile, and Verizon, has led to significant developments. According to the GSMA, 5G will reach 100 million mobile connections in early 2023 and become the country's leading mobile network technology by 2025, with more than 190 million 5G connections.
  • Cloud and digital transformation have increased the total cost of a data breach. The use of mobile platforms, extensive cloud migration, and IoT devices are the drivers increasing the cost. According to the Ponemon Institute's "Cost of Data Breach Study 2020," the global average for a data breach was USD 3.83 million; however, the average cost of a data breach in the United States was significantly high with USD 8.64 million. The high potential of data breaches is expected to drive the managed mobile services market as enterprises focus more on IT security.
  • The increased cloud adoption rate in the United States, owing to the COVID-19 pandemic, is expected to increase companies' digital transformation, which ultimately leads to the adoption of managed mobility solutions. Also, the transition toward digital operations in the country is creating new opportunities for the managed mobility services market during the forecast period. According to the BDO United States, in 2020, 59% of the survey respondents suggested focusing on modernizing IT infrastructure as their short-term business goal. About 42% of the respondents said they are planning digital risk management and compliance initiatives.
  • Cybersecurity is a growing concern for the country. The cybersecurity incidents in the country are increasing rapidly, especially during the COVID-19 pandemic, which is creating the need for securely managing digital devices. According to the Identity Theft Resource Center, 1,001 data breaches and 155.8 million records were exposed in 2020.
  • The market has been witnessing growing investment activities, including mergers, acquisitions, and partnerships. For instance, in July 2021, Dataprise, a leading IT managed service provider, announced the purchase of Wireless Watchdogs, a provider of mobility managed services. The addition of Wireless Watchdogs broadens Dataprise's end-to-end managed services portfolio. It is expected to provide clients with one strategic IT partner to manage their entire technology strategy and user experience from mobility and desktop to infrastructure, cybersecurity, and cloud. This acquisition has also extended Dataprise's footprint in the West Coast region of the United States.
Mobility Managed Services Market Analysis

Competitive Landscape

The managed mobility service market is highly competitive and consists of several major players. In terms of market share, few significant players currently dominate the market. These major players with a prominent share in the market are focusing on expanding their customer base across foreign countries. These companies are leveraging strategic collaborative initiatives to increase their market share and profitability. Moreover, the players are investing heavily in the expansion of its services.

  • November 2021 - NASCO, a leading provider of healthcare technology solutions, and Kyndryl announced a collaboration to migrate NASCO's critical infrastructure to a new, shared mainframe environment, driving improved efficiency, flexibility, and scale for NASCO's operations. NASCO is also extending this collaboration until 2027.
  • July 2021 - Hewlett Packard Enterprise (HPE) acquired Zerto, a cloud data management and protection company. Zerto is the preferred provider of 350+ managed service providers and 9,000+ customers for disaster recovery, ransomware protection, data, and application mobility in hybrid multi-cloud environments.
  • March 2021 - Vodafone Group PLC acquired a 40MHz spectrum in the 3.6GHz band of next-gen 5G mobile services for EUR 206 million.

Recent Developments

  • November 2021 - Kyndryl and VMware announced an expansion of the companies' strategic partnership, focused on app modernization and multi-cloud services. This collaboration would enable customers to enhance their digital innovation and business transformation with enterprise control.
  • March 2021 - GÉANT selected orange Business Services as one of its preferred partners in its Open Clouds for Research Environments project (OCRE). OCRE is designed to provide academic and research institutions with all the benefits of the cloud, including enhanced security, flexibility, improved efficiencies, and collaboration, for their projects.

Table of Contents


    1. 1.1 Study Assumptions and Market Definition

    2. 1.2 Scope of the Study




    1. 4.1 Market Overview

    2. 4.2 Industry Attractiveness - Porter's Five Forces Analysis

      1. 4.2.1 Bargaining Power of Suppliers

      2. 4.2.2 Bargaining Power of Consumers

      3. 4.2.3 Threat of New Entrants

      4. 4.2.4 Intensity of Competitive Rivalry

      5. 4.2.5 Threat of Substitute Products

    3. 4.3 Assessment of COVID-19 Impact on the Industry


    1. 5.1 Market Drivers

      1. 5.1.1 Increasing Adoption of BYOD Among Multiple Industries

      2. 5.1.2 Companies Outsourcing IT Activities

    2. 5.2 Market Restraints

      1. 5.2.1 Lack of Control Over Operations and Cost Visibility


    1. 6.1 By Function

      1. 6.1.1 Mobile Device Management

      2. 6.1.2 Mobile Application Management

      3. 6.1.3 Mobile Security

      4. 6.1.4 Other Functions

    2. 6.2 By Deployment

      1. 6.2.1 Cloud

      2. 6.2.2 On-premise

    3. 6.3 By End-user Industry

      1. 6.3.1 IT and Telecom

      2. 6.3.2 BFSI

      3. 6.3.3 Healthcare

      4. 6.3.4 Manufacturing

      5. 6.3.5 Retail

      6. 6.3.6 Education

      7. 6.3.7 Other End-user Industries

    4. 6.4 By Geography

      1. 6.4.1 North America

        1. United States

        2. Canada

      2. 6.4.2 Europe

        1. United Kingdom

        2. Germany

        3. France

        4. Rest of Europe

      3. 6.4.3 Asia-Pacific

        1. China

        2. India

        3. Japan

        4. Rest of Asia-Pacific

      4. 6.4.4 Latin America

        1. Brazil

        2. Argentina

        3. Mexico

        4. Rest of Latin America

      5. 6.4.5 Middle-East and Africa

        1. United Arab Emirates

        2. Saudi Arabia

        3. South Africa

        4. Rest of Middle-East and Africa


    1. 7.1 Company Profiles

      1. 7.1.1 AT&T Inc.

      2. 7.1.2 Fujitsu Ltd

      3. 7.1.3 IBM Corporation

      4. 7.1.4 Wipro Ltd

      5. 7.1.5 Orange SA

      6. 7.1.6 Telefnica SA

      7. 7.1.7 Samsung Electronics Co. Ltd

      8. 7.1.8 Hewlett-Packard Enterprise Co.

      9. 7.1.9 Vodafone Group PLC

      10. 7.1.10 Accenture PLC

      11. 7.1.11 Tech Mahindra Limited

    2. *List Not Exhaustive


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Frequently Asked Questions

The Managed Mobility Service Market market is studied from 2020 - 2027.

The Managed Mobility Service Market is growing at a CAGR of 24.27% over the next 5 years.

Asia Pacific is growing at the highest CAGR over 2021- 2026.

North America holds highest share in 2021.

AT&T Inc., Fujitsu Limited, IBM Corporation, Wipro Limited, Orange S.A. are the major companies operating in Managed Mobility Service Market.

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